Terms of service
Terms of Service
Overview
This website is operated by Danni’s Delights. Throughout the site, the terms “we”, “us” and “our” refer to Danni’s Delights.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These terms apply to all users of the site, including customers and visitors.
Our Products
Danni’s Delights offers hand-poured candles, wax melts and related gift products. Many of our candles are individually hand-poured and some are created using vintage or one-of-a-kind vessels.
Because our products are handmade, small variations in appearance, colour, botanical placement and finish may occur. These variations are part of the handmade nature of the product and do not normally constitute a fault.
Vintage and pre-loved vessels may also show minor signs of their previous life. Where relevant, we aim to describe and photograph these accurately within the product listing.
Product Information
We make every reasonable effort to ensure product descriptions, photographs, dimensions and other information on our website are accurate.
Colours and appearance may vary slightly depending on lighting, photography and the device or screen used to view our website.
Please follow all candle safety and care instructions supplied with your product.
Orders
When you place an order, you are responsible for ensuring the information you provide, including your delivery address, is accurate and complete.
We reserve the right to refuse or cancel an order where there has been an obvious pricing or product information error, suspected fraudulent activity, or where we are unable to fulfil the order.
If we cancel an order after payment has been taken, you will receive a refund.
Prices & Payment
Prices are displayed on our website in the applicable currency and delivery charges, where applicable, will be shown during checkout.
Payment must be successfully completed before an order can be processed.
Delivery
We aim to prepare and dispatch orders within the timescales stated on our website. Delivery estimates are not guaranteed and delays can occasionally occur once an order has been passed to the delivery provider.
Please see our Shipping Policy for further information.
Returns & Refunds
Your rights to cancel an order, make a return or request a refund are explained in our Returns & Refunds Policy.
Nothing in these Terms of Service affects your statutory rights under UK consumer law.
Intellectual Property
The Danni’s Delights name, branding, logo, product photographs, graphics and original website content belong to Danni’s Delights unless otherwise stated.
They must not be copied, reproduced or used for commercial purposes without permission.
Website Use
You must not misuse this website, attempt to interfere with its operation, introduce malicious software or use the website for unlawful purposes.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from misuse of our products or failure to follow supplied safety instructions.
Changes to These Terms
We may update these Terms of Service from time to time. The version displayed on this website will be the current version.
Contact
If you have any questions about these Terms of Service, please contact:
Danni’s Delights
Email: hello@dannisdelights.co.uk